The Fourth Dimension of Quality

Spent May Day listening to the likes of Fred Thompson, Sharon McPherson, Ibukun Awosika, Leke Alder at the platform (www.theplatformnigeria.com ) .. Fred seems to be big on this TQM thing – Meeting specifications, meeting expectations and providing excitement.. Maybe there is a fourth quality – operating at a more fundamental level — but none the less critical – quality of thought…